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With Tracer, support is not just a slogan...it's a way of doing business. We offer Free Technical support on everything we sell. We don't charge you extra to get what you paid for up and running. Most folks find this a refreshing change to the norm today. We like doing tech support. We do it well, and we do our best to make sure that you're never ignored or left feeling stupid. We support all of our products, we try to answer the phones as best we can and we always answer emails. So what if you have a problem? Follow these steps to insure the quickest turnaround from us. You are always free to call us at 717 764 9240 during normal business hours 9:00 AM to 5:00 PM EST, but email is the best way to start. Just send your emails to firstname.lastname@example.org and follow the steps listed below:
First,let's determine if you have the newest version of your product. Here is a list of the current software products that we are directly responsible for. Most programs have a Help menu and an About link. Just check there to see what you've got. Behind the title is a link where you can download that version if you need it. In some cases, with our newer products, you need only download the latest demo and install it. In other cases, you'll have to download a patch. Just click on the link to get it started.
If you don't see your product here, Check the list below. This is a listing of software products we sell from other companies...finding upgrades is usually easier by checking their sites directly on the addresses we've provided. Just click on the link to check it out.
Let's start with an email.Here's what we need to include:
Did this product ever work for you?
If so, did something in your system change?
If not, tell us the product you've tried to install and the Windows version on your machine (VISTA, XP, 2K, ME, 98 SE)
Are you receiving any error messages?
Outline the problem with as much detail as you care to offer.
Are there good hours to call you at the phone number you give us?
Send this information to email@example.com and we'll get back to you with some suggestions or an actual phone call. If you don't hear back from us in 24 hours, unless it's a weekend, you may want to resend. With the state of today's email and SPAM filters, it is possible your email has been dropped. If you don't hear from us...we didn't get it.