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This is where Tracer outshines
any other company. We like doing tech support. We do it well, and
we do our best to make sure that you're never ignored or left feeling
stupid. We support all of our products, we try to answer the phones as
best we can and we always answer emails. So what if you have a
problem? Follow these steps to insure the quickest turnaround from us.
You are always free to call us at 717 764 9240 during normal business hours
9:00 AM to 5:00 PM EST, but email is the best way to start. Just send
your emails to support@tracertek.com
and follow the steps listed below: |
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1. First,
let's determine if you have the newest version of your
product. Here are our current software products that
we are directly responsible for. If you don't see your
product here, Check the box below. That has
software products we sell from other companies...finding
upgrades is usually easier by checking their sites directly
on the addresses we've provided. support@tracertek.com
To Check the
version...just go to the Help Menu and click on
"About" You'll see a number version
there...it should match the numbers you see below:
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DC SIX 6.14
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DC
Millennium 4.80
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Audio
Mentor 1.4
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Integrity
1.0
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Diamond Cut
32 4.0
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Diamond Cut
32 3.X
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DC
LIVE/Forensics 6.14
If you don't
have the latest version.
Click
here to move to our Current Version Page.
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1. Let's write an
email. Here's what we need to include:
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Did this product ever work
for you?
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If so, did something in
your system change?
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If not, tell us the
product you've tried to install and the Windows version on your machine
(XP, 2K, ME, 98 SE)
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Are you receiving any
error messages?
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Outline the problem with
as much detail as you care to offer.
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Are there good hours to
call you at the phone number you give us?
Send this information to support@tracertek.com
and we'll get back to you with some suggestions or an actual phone
call. If you don't hear back from us in 24 hours, unless it's a weekend,
you may want to resend. With the state of today's email and SPAM
filters, it is possible your email has been dropped. If you don't hear
from us...we didn't get it.
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2. Other
Software Upgrades: Click on the link to go to their upgrade
download sites.
N-Track
Studio
DiscWelder
Bronze
Music
Database 2000
Slow
Gold
Power
Karaoke Products
Ashampoo
Products
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2. Here are the direct
contact pages for some of our hardware manufacturers. If you're waiting
for us, you may want to drop them a line as well. We will get back to
you, but it never hurts to have 2 groups working on your problem.
M-Audio
Nitty
Gritty
Behringer
Stanton
Samson
Amphony
Wireless
LTB
Headphones
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